This edition of the Exchange is dedicated to the Customer-Centric Guide launched by CGAP today. The Guide is a collection of toolkits and experiments that help service providers design and deliver financial services for low-income customers. Explore the Guide and take the Gateway quiz to learn more.
We also bring you two blog posts contributed by speakers at the upcoming Africa Microfinance Week for which the Gateway is a media partner.
As always, if you don't have a Gateway account yet, create one today and share your resources with the financial inclusion community.
Danielle Piskadlo and Rachel Morpeth of the Center for Financial Inclusion at Accion discuss how boards and regulators can keep up with evolving business models and technologies.
In preparation for the African Microfinance Week, Massimo Pera, Agribusiness Investment Officer at the United Nations Food and Agricultural Organization (FAO), offers strategies to expand financial services to the farms to feed the world's growing population.
This Guide is a collection of practical resources that help financial service providers in their journey to customer-centricity. The Guide will continue to be updated with new resources, so make sure to visit it frequently.
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